Refund Policy

Free trial

All plans include a 14-day free trial. No charge applies if you cancel before the trial ends.

Monthly subscriptions

Monthly fees are generally non-refundable once a billing period begins. Contact billing if you were charged in error or experienced a prolonged outage caused by TrueShare.

Annual subscriptions

Annual plans may receive a prorated refund if you cancel within 14 days of the initial annual charge and have not extensively used paid features. After 14 days, annual plans are non-refundable except where required by law.

How to request a refund

Email billing@trueshare.app with your workspace name, account email, and reason. We respond within five business days.

Chargebacks

Please contact us before initiating a chargeback so we can resolve billing issues quickly.